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FAQ
| A.
How do I get my license
key? |
| Select "Buy" from the menu at the top of this page, and then follow the
instructions there. After you have paid, click the link "Return to merchant",
and you will be given your license key. Don't worry if you didn't see the
link, we also send you an email confirming your license key. The email
normally arrives within a few seconds, but if it hasn't arrived
yet, there's no need to wait. Simply go back the Buy page and re-enter
your Product Key. If your payment has completed, your license key will be
displayed. Back to top
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| A.
Will Chord Genie work on
my phone? |
| Chord Genie has been designed to work on most Java enabled phones with a
useable screen area of at least 96 x 100 pixels and at least 256 colours.
Back to top
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| A.
How do I get Chord Genie
on to my phone? |
| You can download ChordGenie directly to your phone, or you can download it via
your PC. Check out our download page. Back
to top |
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| A.
Does Chord Genie show
slash/power chords? |
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Yes. Power chords are also known as "5" chords. Select "Find Chord", select
a root note, and then select "5" from the grid within Chord
Navigator screen.
Slash chords are chords where a note other than the usual root
note is played as the bass note of the chord. So you can have, for
example, a G chord with D as the bass note instead of G. You are not
limited to just Major chords, any chord type can be selected as a slash
chord, e.g., G/D, Gmin/D, G7/D etc.
When selecting a chord, you normally select a root note, e.g., G, and a
chord type, e.g., Major. For slash chords, you also need to select
a bass note. To do this, on the "Find Chord" screen choose
the required bass note using the appropriate keys on your phone. Some
phones use different keys, so let ChordGenie tell you which keys to use. Select
"Help" from the main menu, then "Getting Started". Scroll down to the paragraph
that starts with "For slash chords...", and it will tell you the keys to use on
your phone. Back to top |
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| A.
Can I use Chord Genie with
other fretted instruments? |
| Yes! As well as a standard 6 string guitar, Chord Genie can be used with
Ukulele, Banjo, Mandolin and Tenor Guitar. Chord Genie can also be configured
to show other 4 string instruments. Back to top |
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| A.
I am left handed, can I
still use Chord Genie? |
| Yes! The settings menu includes an option to select whether you are a left or a
right handed player. Back to top |
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| A.
Does Chord Genie work with alternate tunings? |
| Yes! Simply select 'Tuning' from the 'Settings' menu and you can adjust the
tuning as required. For further information, please look at the
Chord Genie Manual. Back to top |
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| Troubleshooting |
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| A.
Why can I only view A
chords? |
| Chord Genie is supplied as a locked program that has limited functionality. In
order to access all features, you must purchase a registration key to unlock
the product. Click here for further information.
Back to top |
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| A.
Why is
there no sound? |
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First make sure that your phone is not in silent mode, as this can prevent Java
applications such as ChordGenie from producing any sound. Even if your phone is
not on silent mode, the main volume setting may need increasing. If your
phone has volume buttons on the side, you may be able to use these.
Often, the volume buttons only functions whilst ChordGenie is actually
producing sound. You may also need to look in your phone's settings menu for
volume settings.
Some phones, have a special volume setting for Java applications. Look in your
phone's menu for settings related to Java. Make sure this Java volume
is turned up.
For the sound to function in Chord Genie, your phone must be
Multimedia API (MMAPI) enabled. If your phone specification mentions
any of MIDP 2.0, JSR135
or JTWI 1.0, the Mobile Media API (which
enables the sound to work correctly), should be included. The sound function,
metronome and pitchpipe are bonus features in ChordGenie. You can still use the
application for its primary function of looking up chords for your chosen
instrument. Back to top |
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| A.
Why do I not see Metronome,
Pitch Pipe or Hear Chord on the menus? |
| When Chord Genie starts, the program automatically detects whether your phone
is MMAPI enabled. If it is not, these bonus features are removed from the menus
as they will not function correctly on your phone. Back to top |
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| A.
When I want to hear the
chords or use the metronome, the sound is not very loud.
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| Use the volume control on the phone to increase the sound. Depending on the
model of your phone, you may have to do this when the Chord Genie application
is running. On some phones you may have to change the volume settings in the
phone or there may be a volume setting specifically for Java applications.
Refer to the instruction manual that came with your phone for further
information. Back to top |
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| A.
Can I change the tone of
the Metronome? |
| There are three different sounds you can choose from to suit the sound
capabilities of your phone. When you are in the Metronome screen, press the key
indicated next to 'Tone' at the bottom of the screen to cycle through the
different sounds until you find the one you prefer. Chord Genie will
automatically remember which sound you have chosen next time you use the
Metronome. Back to top |
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